How does this work?

To make any photo announcements, invitations or any other photo items, we use your original photo or digital photo print.  We then enhance, crop, and retouch to produce your cards, or any photo items by removing flaws, lightening etc. 

How do I order? 

1.Browse our online catalog and choose your design.

2. Complete the order process on line. You may pay with your credit card, Visa, Mastercard or Discover, in our secured website. Your credit card will not be billed until you review and approve your online proof. If you prefer to give us a call with your credit card number, please do.  Our phone number is 305-300-5401.

3. Compose the wording for your cards or photo items, in case that you do not have all the information ready you could
always make changes later on.

4. Choose your photo to submit with your order, and email them to us to nancy@acreativecard.com or acreativeconcept2002@yahoo.com

5. Once we have everything, then we will send you the proof, and once it is approved they will be shipped to you.

How long does it take for an order to be completed?

Once we receive the photos we will email you a proof within 48 hours, so then please check your emails randomly so then we could get it to the printing stage faster.  It usually takes a day or two after your approval to be printed and shipped out. This turn around time does not include shipping time.  We ship all of our items priority shipping, which is 1-3 days. Expect it to be a little bit longer for Holidays deliveries since it can be up to two weeks for the entire process, as we receive many orders for cards.

Can I see a proof of my card or photo item before your print it?

Yes, this is a must.  We do not print anything unless it is approved by you.  We send  a small low, resolution proof of your final item to your email address.  We suggest you check your email frequently while awaiting your proof. We send your proof from 48 hours from the time we receive your order, info and photos.

Is there a setup fee for any of the photo items?

There is no set up fee required to order from us.

Do you accept international orders?

At the moment we only ship to all the US states including Alaska, Virgin Islands, Hawaii,and Puerto Rico. We also ship to Canada, UK, Ireland, Scotland  and Australia.. If interested from another country please email us first so then we could find out a shipping rate for you.

Can you print any of the photo items in another language? 

Yes as long as they are provided in the Roman characters (the same characters as English).  If not in English, please provide us your exact wording.  There is no additional charge for this service.

Do you have a minimum order?

Yes, we do.  Our minimum order is 24 for any of our items (except the photo collages).  If you need more than 24, then you can order in increments of 12. In other words, 24, 36, 48, 60 etc.

Do you have anything for twins/triplets/siblings? 

Yes all of our designs can be modified for multiple photos.

Can I use a different photo for my thank you notes or my other items?

Yes all of the items are treated separately.

Can I reorder if I need more later on?

Yes, you can reorder up to six months after you receive an order.  For our reorders we have a minimum of 12.

How will my order be shipped?

We ship all of the orders using
United States Postal Services (USPS) , please see our pricing page for pricing details.

Can I change the wording and the font in any of the different designs? 

Most definitely ! We customize any font, color, text and design changes are all options you have and are included in the pricing.  Just let us know the specifics once you place the order, or email us, and give us the specifics.

How many lines or words can I have on my photo item ? 

We do not have a limit to the wording of your announcement or photo item. You could include as many lines as you might wish.

Can you make a whole new design ?

Yes, the samples on each of the gallery pages are merely there to give you ideas.  Every item will be an original design because your photograph and wording is different than the one in the sample.  We consider the samples to be just templates to give you ideas.  Every design is different because you help us create it.  We are always willing to make suggestions and offer ideas.  This is your project, we’re just here to help.

Do envelopes come with my cards ?

Yes, all orders come with envelopes.

What happens to my photos ?

Your original photos are returned to you with your order.

Can I use a professional photograph?

Yes you may BUT we will need a photographer's release form from the photographer permitting us to reproduce the photo.

Why?

Professionally taken photographs are generally covered under standard copyright guidelines, but most photographers will allow reproduction if is not for a product they do not offer (wedding invitations, announcements, etc.)

What type of photos do you accept?

1)      We can use a digital photo as long as it is in high resolution to do a nice print (150 dpi or better).  Please save digital pictures in the highest resolution that your camera supports and send it to us in jpg or tiff format.  Please see our Photo Tips.

2)      We could also scan your original picture and we will send it back to you with the order any size from wallet to 8” x 10”. 

3)      If you want to use a photograph taken by a professional photographer, we will need a photographer's release form  from the photographer.

If we do not think that your print or digital photograph will result in a high quality, we will let you know.  You will then have the option of providing another photo for us to use, or mail us the photo for us to scan it, free of charge.

Can you edit my photo?

Yes, if you want people or items removed, minor or major  touchups, black and white or sepia tone, you name it we can do it.  Just give us the details and we’ll do the editing for you free of charge.  We can add someone to a photo, take someone out or remove blemishes and imperfections.  Just email us the details. Please see our Photo Tips.

What is linen paper?

Linen paper is used in our wedding invitations to make them more elegant. They have tiny cotton fibers running through it. Photos printed on it have a mat finish and a fine texture of the linen fibers showing through, giving it an elegant look and feel. 

Can I use a background from one card unto another card or viceversa?

Yes you can use any design you see throughout our website, or anything in mind.

What size are your cards?

Our flat invitations and announcements are 8” x 5”.  Our thank you cards and response cards are 4.25” x 5.5”, and our folded cards are 5" x 7" when closed and 10" x 7" when opened.

Is it possible to use a portrait enlargement?

Yes, we do offer the same invitation or announcement for framing, with or without the wordings.

Do you have any photography tips?

Yes, please see our Photo Tips. page.

Do you offer samples?

Yes, we do offer samples free of charge.  Please fill out the sample form and submit it to us via email or by printing it and sending it to us to the following address:

A Creative Card

5342 SW 159th Avenue

Miami, Fl 33185

What if I don’t like my proof?

Don’t worry we will work with you until you are satisfied.

How is your printing process and quality?

Please see Our Printing Process.

When will my credit card be billed?

If paying with a regular Visa, Mastercard or Discover, you will be billed before the final printing of your cards.  Your cards will be printed after your approval is received.   If paying with paypal, the card will be billed once you do the paypal transaction.

What is your return policy?

We take pride in carefully retouching, proofreading, and printing each order, that we are so confident that you will love our photo items, that if you are not satisfied you could return the merchandise and we will refund you the money under the following conditions:

• If we make a mistake on your order we will express ship corrected items to you as soon as possible.
• If you provided us with incorrect information we will be happy to work with you to correct the problem at a minimal cost to you.
• If you are unhappy with your order, you may return it in its entirety including envelopes in original condition for a refund within 30 days.  Partial refunds for partial returns are not allowed.  Refunds will be for product only.  Shipping charges and a design fee of $10.00 are non-refundable.
• Cancellations at the proof stage also incur the non-refundable custom  art charges of $10.00.

More questions?

Please email us with your questions.